AWS Appflow Pendo connector error

Question

Hello,
I'm getting an error when trying to pull data from Pendo using the AWS built Pendo connector in Appflow. The error is:

```
The request failed because the service Source Pendo returned the following error: Details: missing jzb . Status code 400 (Bad Request)., ErrorCode: ClientError.
```

According to Pendo, this is because the wrong URL is being used: https://support.pendo.io/hc/en-us/articles/12034133137819-Error-400-Bad-Request-missing-jzb-

Is there any way to customise the URL? Or could this config option be added?

Thanks!

Answer

https://support.pendo.io/hc/en-us/articles/12034133137819-Error-400-Bad-Request-missing-jzb-

Your error is occurring because Pendo has three instances based on region: US, EU, and US1. Each of these instances requires a different aggregation endpoint. Using the incorrect aggregation endpoint for your Pendo subscription results in the "missing jzb" error​.

https://aws.amazon.com/blogs/compute/building-custom-connectors-using-the-amazon-appflow-custom-connector-sdk/

As for customizing the endpoint URL in AWS AppFlow, unfortunately, I couldn't find a straightforward way to do so in the official documentation. However, Amazon AppFlow does provide an option to build and use custom connectors using the Amazon AppFlow Custom Connector SDK. This could potentially allow you to create a custom Pendo connector with the correct endpoint URL based on your region​.

To build a custom connector, you'd need to register it through the AWS Management Console or with the API, and then use your new custom connector when creating a connection in AppFlow​.

AWS Appflow Pendo connector error

Relevant content