I recently transferred a domain originally purchased on Squarespace over to Route 53. I want the Squarespace site to still live at the root of the domain. I set up a hosted zone on Route 53 before initializing the transfer, and created records for each of the A type IPs as well as a CNAME, each reflecting the values from squarespace to go alongside the records automatically generated by Route 53. See below example:
Squarespace DNS settings:
| Host | Type | Required Data |
|---|
| <verification string> | CNAME | verify.squarespace.com |
| www | CNAME | ext-cust.squarespace.com |
| @ | A | 123.456.789.111 |
| @ | A | 123.456.789.112 |
| @ | A | 123.12.34.567 |
| @ | A | 123.12.34.568 |
Hosted zone records
| Record | Type | Value |
|---|
| <verification string> | CNAME | verify.squarespace.com |
| www.mydomain.com | CNAME | ext-cust.squarespace.com |
| mydomain.com | A | 123.456.789.111, 123.456.789.112, 123.12.34.567, 123.12.34.568 |
| mydomain.com | NS | ns.awsdns.co.uk, ns.awsdns.com, ns.awsdns.org, ns.awsdns.net (these records were automatically generated by Route 53 and have been shortened here) |
| mydomain.com | SOA | ns.awsdns.co.uk (this record was automatically generated by Route 53 and has been shortened here) |
As you can see, the required records from Squarespace have been set up in the AWS Hosted Zone. However, squarespace indicates each record on the DNS Settings page as "Record not found", and the squarespace website is no longer live on the domain. What am I missing here?
Also of note - originally post transfer, the DNS Settings page on Squarespace did not populate the verification CNAME. After chatting with Squarespace support, I was instructed to disconnect the domain from my squarespace site and then reconnect it, after which the verification CNAME became available to me. I then added that CNAME record to my hosted zone after the fact. Since reconnecting the domain, the DNS records on squarespace are still listed as "Record not found", but the connection status is now listed as "Connection in Progress" rather than "DNS Error", which is what it originally read. Tech support at squarespace told me that once the verification CNAME that I received after reconnecting the domain was added to Route 53 and propagated (between 24-72 hours), that all the other records would connect properly. I have no reason to assume this information is incorrect, but because they were showing up as "Record Not Found" previous to reconnecting the domain, even though the value hasn't change, I'm a bit dubious that that's the case.
Any help here would be greatly appreciated. Thanks in advance.
Edit: I've also realized that after the domain transfer completed, the nameservers did not properly reflect those in the hosted zone I created for the domain. I updated the domain servers to match and am now waiting for propagation to confirm if this fixes the issue.
AWS OFFICIALUpdated 2 years ago
Hello @zach,
If I get your request correctly. your Domain transfer is done to AWS Route53 and you are able to verify this.
Current problem is the subdomains Records are associated with Squarespace DNS and you need the DNS for these subdomains to be send to Squarespace for resolution.
Is that Correct ?