Amazon has repeatedly stopped my instance(due to retirement), causing me to be unable to use it normally. Should Amazon be responsible for this?

Two years ago (February 15, 2022, 22:44), I purchased a Reserved Instance which ID: 85c10a29-239e-xxxx, with an expiration date of February 14, 2025, and paid the full Upfront price: $4,348.00

I enabled an EC2 instance on it and deployed some important applications and scripts. The instance ran very well and stably in the first year, which made me very satisfied.

But one day I found that my instance could not be connected. When I checked the email notification, I found that my instance had been stopped due to retirement.

This caused me a lot of trouble because I had local storage on my instance, and because it was stopped, all the data on my local storage was lost. The stop of the instance caused my program to be unable to run, causing me a lot of losses. In addition, I wasted a lot of time restarting the instance to rebuild the data, which was really annoying.

But I understand AWS's behavior of updating hardware, and believe that the new hardware will provide users with greater performance, security, and stability.

However, less than two months later, my instance was stopped again due to retirement, and all my local data was lost again. Once again, the program stopped causing me huge losses, and once again I wasted a lot of time rebuilding data and redeploying scripts.

This is not the most irritating thing. What is even more irritating is that I received a new email and was told that my instance was being retired again.

Yes, you read that right, in about half a year, my instance was retired three times, which caused me huge losses, wasted a lot of my time, and the instance was almost unusable.

I'm tired of this, and I've decided not to use this Reserved Instance anymore because it's completely unusable. So I strongly request a refund of all the fees for my Reserved Instance.

I believe that Amazon, as a responsible company, will definitely give users a reasonable solution.

Reference:

2023-08-23 instances: i-0d77xxxx AWS_EC2_PERSISTENT_INSTANCE_RETIREMENT_SCHEDULED_0cd7d734-xxxx

2023-11-02 instances: i-0d77xxxx AWS_EC2_INSTANCE_STOP_SCHEDULED_62899d38-xxxx

2024-03-18 instances: i-0d77xxxx AWS_EC2_INSTANCE_STOP_SCHEDULED_b73e84c2xxxx RI Lease ID: 85c10a29-239e-xxxx

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I created a support case and communicated with the AWS service team about this issue, but they said that instances kept cannot be refunded.

I argued logically, but it didn't have any effect.

To put things in perspective, if you rent a house and pay the rent for three years, and then the landlord asks you to move because the house will be blown up and rebuilt again and again, do you think the landlord has no responsibility? Will the tenant have to bear all the consequences?

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I just want to ask two questions：

First: Amazon has repeatedly stopped my instance, causing me to be unable to use it normally. Should Amazon be responsible for this?

Second: If Amazon should be responsible, how should customers be compensated?

However, the Amazon service team consistently failed to provide a direct answer to my questions, and repeatedly closed my support case.

I have no other recourse for complaint, so I can only choose to post here to explain. I hope the Amazon team can provide direct answers to my two questions.