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Hi there.
What was the original issue you contacted AWS Support in the first place? Can you attempt to switch back your workspace configuration to the previous size?
Thanks.
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The original issue was sessions frequently interrupted, some times taking upwards of 20 minutes to reconnect, even though round-trip times reported by the Workspaces client were well under 100 msec during those 20 minutes. I haven't tried switching configuration back to previous size yet; I've been a bit hesitant to change much of anything for fear of losing the contents of my user folder, assuming they aren't already lost.
Have you tried login with the guest account as you describe and then open Windows Explorer with "run as" and using your credentials?