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You can use a combination of the following blocks in this order to achieve that desired functionality.
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Get Customer Input - Use the Default path which is used if a customer enters an unexpected value.
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Loop - This block provides a counter that increments every time it is reached by a contact. The value to use in this block would be 2. Use the Complete path to route the call to the Disconnect Block.
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Play Prompt - Use the block to play the Text To Speech (TTS) value of "Please try again."
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Disconnect - This block will terminate the call.
answered 9 months ago
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